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Test: Telephone Etiquette Certification

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 Question:
If your business call to someone is unexpected, what should you do?
Tell them the purpose of your call and ask them to call you back at their convenience
Leave a message on the voice mail or with the receptionist and ask them to call at their convenience
Email them and ask what the right time for calling would be
Do call them, but first ask if they have time before proceeding with the call.
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